Top Retailer-Led Sessions at Ignite

Going Green in Grocery: Bag Fees, e-Receipts, and Other Helpful Tips

Orca’s Food Co-op

Since 2014, eight states have banned single-use plastic bags. The state of Virginia recently passed a law allowing municipalities to choose whether they want to require stores to impose a bag tax on retail grocery, drug stores and big box stores.

Many retailers aspire to be more environmentally conscious but need ways to accomplish this goal without absorbing additional costs or impacting sales. In this session, we’ll dig into CATAPULT to highlight settings that empower retailers to “Go Green”. We’ll go over bag taxes and fees, e-receipts, and how you can leverage CATAPULT’s loyalty programs to incentivize shoppers to bring their own bags.

In this session we will cover:

• Charging a Bag Tax/Fee for customers who do not bring their own bags
• Setting up CATAPULT to force cashiers to add the bag tax before tendering out
• Setting up CATAPULT to allow for bag fees and taxes without affecting sales
• Enabling e-Receipts for your store
• Ideas for loyalty campaigns to encourage customers to “go green”

Healthy Living Market: Scaling Deli with the AutoScale

Healthy Living Market & Café

In this session you’ll hear how Healthy Living Market is successfully utilizing the AutoScale to transform their customer experience. See how CATAPULT’s Unified Transaction Logic plays a role in their store withAutoScale units located in the Deli, Meat, Cheese, Bulk, and Produce departments. As IT Specialist George Romano states, “The seamless integration with CATAPULT makes the AutoScale a must have…The AutoScale is the centerpiece for any high functioning deli or kitchen.”

Redner’s Ready with WebCart: Making Guests the Priority

Redner’s Markets

In this retailer-led session, you’ll learn from the source how Redner’s employs their “guest-first” mentality through their Redner’s Ready e-Commerce offering via CATAPULT WebCart. Hear from Ryen Livingston, Redner’s Ready Specialist, on how the Redner’s e-Commerce journey began and how they have a steadfast commitment to the guest experience. You’ll learn how:

• Exceptional Service is the key driver for customer satisfaction.
• Pickers focus on picking quality fresh foods for all orders.
• Pricing strategies help them compete.
• They foster a strong partnership with others in the community.

The Power of Data-Driven Decision Making

Native Sun Natural Foods Market

The CATAPULT system is driven by a goldmine of data that is collected with every system interaction. In general, data is considered one of the most valuable assets of any business, but many retailers don’t know what data they have or don’t know what to do with it.

In this retailer-led session, you’ll learn how data is collected in CATAPULT and what opportunities you have to use it to your advantage. Hear from Aaron Gottlieb, owner of Native Sun Natural Foods and founder of IBIS, on how he uses data and the impact it has on his daily decision-making.

WebCart’s Recommendation Engine: Increasing Basket Sizes & Customer Convenience

Redner’s Markets

Many applications today use recommendation engines to suggest content based on user preference (think YouTube, Facebook, Netflix, etc.) In this session, we’ll discover what recommendation engines are in an e-Commerce context and uncover what they need to function. We’ll look at real data from Redner’s Markets to see how ECRS’ Recommendation Engine has impacted their customers’ shopping journey. We’ll also discuss:

• How this tech benefits both retailers and shoppers
• ECRS’ vision for recommendations and personalization
• The data you need to get started

Walk away from this session with new insight into how this tech can increase basket sizes and transform the customer shopping experience.